Hakka Vertical Charcoal Smoker, Multi-Function 18 Inch Barbecue and Charcoal Smoker Grill Heavy Duty Round BBQ Grill for Outdoor Cooking Camping(Official Refurbishment)

Transportation:

1. Package are not shipped on Saturday, Sunday and Holidays.
2. Transit times vary and depend on the carriers, we are not help responsible for delays caused by the carriers.
3. Please allow 5~10 days for delivery. Most areas in the US are within 5 days.
4. Handling times for shipments are 2 business days after payment is received. (Not including weekends)
5. Hakka’s Global Shipping Program (International Shipping)
6. Outside the United States, please click chat to contact us for a quote
7. If an item arrives damaged, please contact us within 24 hours for instructions.
8. Customer after-sales contact number：(800) 960-7618

Return：

1. We do our best to ensure you are satisfied with every purchase. However, if any item does not meet your expectations, you may return it to us within 30 days of purchase for a refund or replacement.
2. We offer a 30-day money back guarantee on all of our products. Please note that the warranty period for new units is one year and the warranty period for refurbished units is only three months.
3. Customers may return any unsatisfied merchandise within 30 days of purchase. If you would like to return an item, we recommend that you first contact our customer service team at 510-838-5973 to request a return.
4. Most of our products offer free shipping (individual products will have shipping charges based on size or weight)

CONTACT US

After-sales team contact information:

• At Hakka, serving customers well is the first purpose. Service is not only pre-sales, but also after-sales.
• Our customer service team is standing by to answer any questions you may have, from choosing a product to how to use it. These questions are not only challenges for us, but also opportunities to demonstrate our expertise.
• Our team of service technicians are professionally trained to handle warranty issues, parts selection, and even provide advice. Their goal is to ensure you receive the best possible service experience.
• We firmly believe that an excellent experience not only comes from excellent products, but also requires meticulous service. That's why we keep an extensive inventory of parts and a team of professionals ready to support you. No matter what you need, we are committed to providing you with the best service experience.
• We have a one-year warranty and can return it within thirty days (refurbished machines are not supported). For warranty, you only need to provide your order number to the customer team. We will decide whether to provide warranty for you based on the time of your order. Outside the warranty period Warranty is not supported, you can also purchase an extended warranty to extend the warranty period. Warranty details can be viewed in My Account